Order Cancellations

HOW TO ORDER PRODUCTS & SERVICES

Purchasing products & services through this website is a very simple process.

As with many other web marketplaces, when a potential buyer finds a product & service from a Supplier they wish to purchase, this product & service can be accepted which will automatically direct them to the checkout. Here they will be asked to select a payment method and to confirm they wish to make a purchase.

We use Stripe to process transactions, but buyers do not need a Stripe account as it is simple to pay with a credit or debit card through this payment method. Stripe is one of the most trusted payment processors world-wide.

Should there be any problems we, or the Supplier, may need to contact the buyer and ask for additional information at any stage of this process.

LEGAL RELATIONSHIP BETWEEN THE PARTIES

When a product or service is bought through this website the buyer purchases the product or service directly from the Supplier whose profile can be viewed from a link. All sales contracts are between the buyer and the Supplier, and the operator of this website is not a party to these sales contracts.

Pursuant to these contracts the Operator processes the buyer's payment: and when a payment is processed the money goes from the buyers account to the operators account. These monies may be held in Escrow, Trust or otherwise until the buyer and Supplier have agreed the service has been delivered.

CANCELLATION OR DELAY

Generally, upon agreement by the buyer to purchase a product or service from the Supplier, the contract is binding. Each Supplier may have their own terms in regards to cancellation of the agreement. INKPAY or INKRS International Pty Ltd, as the Operator, has no control over Suppliers discretionary terms. It is understood that when the Buyer agrees to purchase a product or service from a Supplier, the Buyer has made an informed decision and understood the relevant Suppliers terms of business. In exceptional circumstances, such as where there has been a misprinting error or where fraud is proven or suspected, or for other reasons, or at our sole discretion, the Supplier or us may have to delay or cancel an order even after the purchase contract has been made. Under these circumstances the liability of the Supplier and our liability to the buyer and to any third parties is limited to the value of the purchase price and shall be fully satisfied by refunding the full purchase price to the buyer. Moreover, because this has been brought to the attention of potential buyers prior to making any contract, should any claim be made against the Supplier or us by a buyer or potential buyer or any third parties, the buyer or potential buyer agrees to indemnify us and or the Supplier against any and all such claims, both in terms of the amount claimed and in terms of our and the Supplier’s legal costs in defending such claims.

WHAT HAPPENS IF THE SUPPLIER IS NO LONGER AVAILABLE

Because this is an e-marketplace we, as operators, have no control over the Suppliers availability, so occasionally it may be that a Supplier cannot fulfil an order. Should this regrettably be the case the Supplier may contact the buyer and offer an alternative. Under these circumstances the buyer can choose if they wish to accept an alternative or to receive a full refund. If the Supplier and the buyer do not reach a compromise within 14 days, then the Supplier will refund all money paid by the buyer in full.

GST, DUTIES AND OTHER TAXES

All prices quoted on this website are inclusive of GST (GST) where a liability for GST exists. All other taxes or import duties are responsibility of the purchaser. It is the buyer’s responsibility to understand and ensure payment is made in respect of any such charges.

SEVERABILITY

Should any term or provision of this agreement be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining terms or provisions shall not in any way be affected or impaired.

WAIVER OR VARIATION

These terms can only be varied in writing or by e-mail made by our Chief Executive Officer. Our own or the Suppliers failure to enforce the strict performance of any provision of this agreement shall not constitute a waiver of ours or the Suppliers rights to subsequently enforce such a provision or any other provisions of these terms.

ENTIRE AGREEMENT

These terms together with the documents referred to in them constitute the entire agreement between the buyer and the Supplier, and supersedes and extinguish all previous drafts, agreements, arrangements and understandings between the parties whether written or oral, relating to the subject matter of these terms. Each of the parties agrees that none of the parties will have any: (i) remedies in respect of any statement, representation or warranty (whether made innocently or negligently) that isn’t set out in these terms or in any document referred to in them; or (ii) claim for innocent or negligent misrepresentation based upon any statement in these terms or in any document referred to in them.

TRANSFERRAL OF RIGHTS AND OBLIGATIONS

All parties expressly agree that we, the operator, may transfer our rights and obligations under these terms and any contracts to which we are a party, to another organisation (this will not affect the other parties rights or the obligations which we have entered into). Buyers and Suppliers may only transfer their rights or obligations to another person if we agree in writing or by e-mail made by our Chief Executive Officer.

CUSTOMER SERVICE, FEEDBACK OR COMPAINTS

We try very hard to make this website and all operations pursuant to it work to the highest standards possible. Should you have any comments, observations or complaints please email: [email protected]